Questions?

Most teams are quoting their first job within an hour. If you have inventory in Flex, CurrentRMS, or Rentman, CSV import gets your equipment loaded in under 10 minutes. Contacts, settings, and templates take another 20–30 min.

No. ShowCue runs in any modern browser. The optional mobile app (iOS + Android) is for crew check-in and barcode scanning — your office team only needs a browser.

Yes. Export inventory to CSV from your current system, drop the file into Inventory → Import, and ShowCue maps the columns automatically. Items already in the system (matched by name) are skipped on re-import.

Business and Enterprise plans include white-glove migration. We pull your jobs, contacts, and inventory from your current system and have you running on ShowCue in under a week. Email sales@showcue.io.

Starter is $49/mo, Pro is $129/mo, Business is $249/mo. Annual billing saves ~20%. See pricing for what's included on each tier.

Yes — 14 days, no credit card required. You get full access to whichever plan you pick. We send reminders 7, 3, and 1 days before it expires.

Your account is suspended (your data is preserved). Subscribe at any time to resume access — nothing is lost. If you don't subscribe and don't ask us to extend, the account is purged after 30 days.

Anytime, from Settings → Billing. Cancellation takes effect at the end of your current billing period — no early-termination fees.

Yes — 25% off any plan for verified 501(c)(3) nonprofits and accredited educational institutions. Email sales@showcue.io with documentation.

Yes. Every quote you send includes a unique portal link. Clients can review line items, request changes, e-sign, and pay a deposit by card — no account required on their end.

Yes — production is a first-class workflow. Labor lines with OT auto-calculation, crew calls with dispatch emails, production sheets with weather + venue info, and full crew scheduling.

The AI is trained on every confirmed job in your tenant. It learns your actual pricing, your typical gear combinations, and your warehouse — so suggestions are your patterns, not generic templates.

Contract terms, deposit terms, payment terms, footer text, and signature blocks are all configurable. Business and above can replace the ShowCue logo with their own and pick a brand color.

Yes — two-way sync for customers, items, estimates, and invoices. Available on Pro and above. Connect from Settings → Integrations.

Business plan and above includes API access (mint keys in Settings → API Keys) and outbound webhooks (subscribe to events like job.sent or invoice.paid). See /api-docs.

Yes — iOS and Android. Designed for crew use: scan asset barcodes in/out, check daily schedules, view crew calls. Office work happens in the browser.

Postgres in the United States, with one schema per tenant. Sensitive credentials (SMTP password, Stripe and QuickBooks tokens) are encrypted at rest with AES-256-GCM. Backups are pushed to S3 with server-side encryption.

Yes — TOTP-based MFA, compatible with Google Authenticator, Authy, 1Password, and any TOTP app. Recovery codes generated on enrollment. Owners can require MFA for all team members.

Anytime. Settings → Account → Export data gives you a JSON dump of every record: jobs, quotes, invoices, contacts, items, payments, audit log.

Settings → Account → Delete account. Deletion enters a 30-day grace window during which you can cancel. After that, all data is permanently purged from production and backups within 90 days.

Yes — self-serve data export, self-serve deletion, audit logs for every administrative action, and a documented sub-processor list in our privacy policy.

Email support on every plan with a one-business-day response SLA. Business and Enterprise get priority response (4 business hours) and a dedicated Slack channel.

Pro plan and above include a free 30-minute setup call. Business and Enterprise include white-glove migration from your existing system.

Email support@showcue.io with what you saw vs. what you expected. We triage every report and ship fixes regularly. Severe bugs get same-day attention.